Terms and Conditions

1. General Provisions 

1.1. These terms and conditions (hereinafter – the "Agreement") govern the relations between Reinvent Ltd (company number: HE347217, having its registered office at: Larnakos, 22, FREGATA BUILDING, Floor 2, Office 102, Aglatzia, 2101, Nicosia, Cyprus), who operates as a Billing Agent and Reinvent N.V. (a company incorporated under the laws of Curacao, having its address at: The Greenhouse, Hoogstraat 18, Willemstad, Curaçao) (the Company) and the Client. 

1.2. The Company's activity is regulated by Curaçao eGaming (License No. 1668/JAZ issued by the Government of Curacao). 

1.3. This Agreement as published on the Company's website and its appendices (Privacy Policy, Cookies Policy, rules and additional regulations related to the services used by Client via Company Website or mobile applications) constitute one instrument regulating the relations between the Company and the Client, including in fulfilling the Client's orders on placing bets, charging and withdrawing funds from the Client's account, and regulating disputable situations. 

2. Terminology 

Bet

A security for a Transaction with the Company expressed in monetary terms. 

Bet Cancellation

A situation where the Transaction between the Company and the Client is deemed not closed and the funds are returned to the Client. 

Transaction 

A risk-based agreement between the Company and the Client the subject matter of which is an Event the probability of which is not known for certain. 

Company Website

www.casinoin.io

Client

An individual over 18 years of age who accept and agree with the Terms and Conditions set out by Company

3. Betting Rules 

3.1. The Company may cancel Transactions with persons who:

3.1.1. are under age;

3.1.2. if it is determined that one of the betting participants has several gaming accounts (multiple registration), with the exception of the cases approved by the Company;

3.1.3. do not meet the established regulations or the provisions of this Agreement;

3.1.4. are located in the United States, Turkey or any other country with similar legal concept.

3.2. The Company shall on an individual basic determine whether it will accept Bets from a certain private individual or not.

3.3. The terms of Bets are not fixed, therefore before making a Transaction you should review the up-to-date terms of Bets. Changes in Bet terms shall not apply to previously registered Bets.

3.4. A Bet is deemed registered after the Company receives and agrees to fulfill the Client's request. After this procedure, the Client shall forfeit the right to change or to cancel the registered Bet.

3.5. A Bet with a positive result is a Bet where the Client's assumptions as to the probability of all its Events are right.

3.6. The maximum that can be withdrawn from casino wins is 7,000 EUR per player per day, 30,000 EUR per player per week and 125,000 EUR per player per month. In case the player wins per a single win more than 50,000 EUR or an equivalent sum in a different currency, the Company may limit the withdrawal of the win to 50,000 EUR per month until the entire amount won by the player has been withdrawn, unless stipulated differently in the Agreement. Exceptions to this rule may be made upon the discretion of the Company.

3.7. Registered Bets may be returned in the following cases:

3.7.1. Bet registration based on incorrect information or as a result of technical errors; 

3.7.2. The Client provides false information or documents, or other instances of providing knowingly misleading information to the Company;

3.7.3. The Client commits any fraudulent actions;

3.7.4. The Client fails to meet legal regulations or any provisions or terms hereof.

3.8. The Company may deny accepting Bets without notifying the Client in advance, explaining the reasons or paying any compensation.

4. Execution, Amendment and Termination of these Terms & Conditions

4.1. Entering into this Agreement with the Company is initiated by the Client through registration on the Company Website. Registration is performed by clicking the ‘Join
now’ button on the Company Website and following the step-by-step instructions. Registration on the Company Website implies the full and unconditionalbunderstandin and acceptance by the Client of all the provisions of these Terms and Conditions.

4.2. The Company has the right to deny the registration on the Company Website to a Client who is located in a country wherein local legislation restricts, prohibits and/or cannot provide services in the field of gambling, for example the United States, Turkey or any other country with similar legal concept.

4.3. Entering into this Agreement is coupled with the opening of a Сlient’s account which allows the Client to enter into Transactions with the Company. The Agreement is considered concluded from the moment of the opening of an account for the Client by the Company.

4.4. By accepting the terms hereof, the Client confirms their consent to the processing of all their personal data disclosed to the Company for the latter to meet the requirements of law and this Agreement. The consent to personal data processing includes consent to the collection, systematization, accumulation, storage, specification (update or change), use, depersonalization, blocking, destruction, and distribution (transfer) of such personal data to third parties (financial organizations that
take measures to ensure compliance with the laws on counteracting the legalization of money from crime and the financing of terrorism, licensing authorities, or state bodies at their request).

4.5. Storing of the personal data provided is carried out for the duration of the period of use of the Company Website by the Client but not less than the period established by laws applicable to the Client in relation to the gambling regulations. Consent to the
processing of personal data may be revoked by submitting an appropriate written
application, except in the Events where existing legislation prevents such revocation.

4.6. The Company may make amendments to this Agreement on a unilateral basis. The terms and date when a new version hereof will take effect will be specified in a press release on the Company Website or via email. The provisions of the new version hereof shall only apply to the Transactions made after its effective date.

The original text of this Agreement is in English. Any language translations will be
based on the original English text. The original English version will prevail, including
incase of any conflicts between the original English text and another language text.

4.7. Either party may terminate this Agreement with a preliminary written notice sent to the other party ten (10) business days in advance. Termination of this Agreement shall not affect the Bets opened before its termination for which no results were calculated, or the initiated replenishment or withdrawal operations on the account, or any other
rights or obligations that arose before the termination date hereof. Within the terms
defined above, Client shall send such written notice to our support service by email to support@casinoin.io or in the Chat to notify Company of termination of this Agreement. To send a message in the support Chat, Client should enter to its account, select HELP DESK from the menu and send a message. Refunds in connection with termination of the Agreement are subject to the rules set out in section 5 of these Terms and Conditions.

4.8. The Company may unilaterally terminate this Agreement without a preliminary notice to the Client by canceling all registered Bets and closing the client account, if the Company has grounds to believe that the Client violates any provisions of this Agreement or commits, or attempts to commit, any illegal actions.

4.9. After this Agreement is terminated, provided the Client is not engaged in any unlawful activities or attempts thereof, the funds free from any liabilities to the Company or other third parties shall be returned from the client account to the Client by any means convenient for the Company.

4.10. Responsible Gambling. 

4.10.1. If the Client wish to restrict his/her gambling, he/she may use a self-exclusion facility. The self-exclusion facility is voluntary and enables the Client to close his/her Client Account or to restrict the access to his/her Client Account for chosen period.

4.10.2.  Closing of a Client Account (total self-exclusion).

If the Client wants to stop using the Company Website, the Client can use a total self-exclusion facility by closing his/her Client Account. In this regard Client must send a request on closing of his/her Client Account to support service as indicated below. 

Before the Client self-excludes he/she must close any open gaming sessions. In this case Company also recommends the Client to delete all Company’s applications from all Client’s devices. Total self-exclusion takes place after all Events to which Transactions were made happened and after Client Account’s balance reaches zero. After total self-exclusion the Client has the right to make a request to Company on re-opening the Client Account. With that Company has the right to refuse re-opening the Client Account with no reason giving.

4.10.3. Restriction of the access to Client Account.  

If the Client wants to restrict his/her gambling for the certain period, the Client must send a request on restriction of access to Client Account with indicating the desired restriction period to support service as indicated below. The minimum restriction period is 1 (one) day. 

Once the Client Account has been self-excluded, the Client shall not be able to reactivate his/her Client Account under any circumstances until the expiry of the period chosen due to this clause. At the expiry of such period, the Client may re-start to use the Company Website by contacting Support Service and requesting reactivation of the Client Account. In this case Reactivation of the Client Account will be carried out within 24 hours from the request to Support Service.

Self-exclusion request may be sent to our support service by email to  support@casinoin.io or in the Chat. To send a message in the support Chat, Client should enter his/her account, select HELP DESK from the menu and send a message.

Closing or restriction of the Client Account will be performed within 24 hours from the related request being made.  Refunds unused balance of funds of the Client are subject to the rules set out in section 5 of these Terms and Conditions. During the self-exclusion period the Client cannot made new Transactions and made payments. Transactions made before the self-exclusion will be considered valid before the Event to which Transactions have been placed.

All attempts to open a Client Account after self-exclusion will be rejected, and deposit and current bets will be tied up. 

5. Client Account. Payments

5.1. If you want to place a bet on the Company Website, you must deposit monies into your client account opened upon registration.

5.2. All available payment methods (including via mobile applications) are described on the Company Website, and can also be accessed from the link.

5.3. The Company Website, and including the service available on it, is not a payee and does not provide payment services. All payments are made through payment agents and/or payment systems (list of payment methods). Payments by other means will not be deemed to have been properly made, the Client is liable for all losses and damages arising out of such failure.

5.4. Bets shall be accepted in the amount not exceeding the current balance on the client account.

5.5. The Bet amount shall be written off the client account after the Bet is registered. If Bets are calculated with a positive result, it shall be entered on the client account.

5.6. The funds shall be charged to the client account:

5.6.1. after successful e-mail/SMS verification;

5.6.2. using the methods listed on the Company Website subject to the restrictions the Company may impose on any method from the list;

5.6.3. in the payment currency used by the Client to replenish the client account. In
this case, the balance on the client account will be reflected in the currency selected by the Client in the account settings and will be an indicative value the amount of which will depend on the quotations set on the financial market;

5.6.4. to the extent the Client acts as the payer and the payee;

5.6.5. the rules of conducting Transactions and guarantees of the Client have been observed.

5.7. The Client account can be deposited in currency selected at the first deposit. Subsequent changes of the selected currency is not available.

5.8. A payment system or a payment agent will be entitled to recover additional currency exchange rates or other charges defined by a payment system or a payment agent. Information about recovered charges is shown for the Client on a case by case when making withdraw. Details on recovered charges can be accessed from the link.

5.9. If the Client is not account holder in payment method used by You for making payment at the Company Website, we reserve the right to treat any deposit into your Client account as being invalid (an any winnings arising from such deposit as void) pending the satisfactory completion of all relevant checks.

5.10. If You do not have sufficient funds in your client account, You will be unable to place a Bet. Part-pays and/or payment for preceding period and/or payment delay are not intended.

5.11.  You must monitoring your client account, amounts necessary for making payments, fees and charges withdrawn during deposit.

5.12. The Client is responsible for all fees in respect of the Internet connection, his or her computer and related communication equipment.

5.13. The Client does not have the right to make a payment in the event that he is located in the territory wherein gambling is prohibited, for example in the United States, Turkey or any other country with similar legal concept.

5.14. Depositing money into the client account  will be made from one (1) to five (5) business days from the moment of actual receipt of funds to the accounts of the Company. 

5.15. The Company is entitled to return or void any deposit on its own decision.

5.16. The funds will be withdrawn from the client account up to five (5) business days after the Company receives the Client's request, provided the following terms are met:

5.16.1. the client account has enough funds for withdrawal including the fees charged by financial institutions;

5.16.2. the withdrawal request includes the method, currency, and account number
used by the Client upon depositing monies into a client account;

5.16.3. the withdrawal request contains all information required to make a money transfer; 

5.16.4. the Client is a payer and a payee of monies;

5.16.5. the funds on the client account were used in pursuance of this Agreement;

5.16.6. no force majeure occurs.

5.17. The Company shall reserve the right to deny withdrawal by the method indicated in the Client's request and to determine the withdrawal method itself.

5.18. If the client account is closed, the funds will be withdrawn by the Company to the accounts from which the client account was replenished. If the Client commits any illegal actions with third party funds, the funds on the account will be blocked and will only be returned to their real owner.

5.19. Additional terms and rules on withdrawals can be accessed from the link.

5.20. For fraud prevention purposes when making payments, including by bank cards or by other payment means, disputing on payments by third parties and investigating such cases, the Company can verify all payments. In such case the Client must provide upon request the following documents:

5.20.1. for establishing your identity and/or verification of your age, your identification documents;

5.20.2. for verification of your address, a bank statement, utility bill, or other documents; 

5.20.3.  for the validation of a payment transaction or a withdrawal of funds, the documents requested by our partners - payment systems or agents, in accordance with the professional requirements for combating money laundering and illegal financial transactions.

5.21. Verification process usually may take up to 14 business days, in rare cases more than 14 business days.

5.22. Upon the Company's request, the Client shall provide other documents necessary for the verification of payment (including in the case of a request for a refund). The performance of the refund request can be postponed and/or not satisfied if all the documents necessary for such a performance are not provided, or there are claims of third parties for the amounts on the client account (for example, a return payment on the payment system). If the requested documents are not provided, the Company has the right to suspend the provision of services, including by blocking access to the client account. 

5.23. Standard Promotional Terms

5.23.1. Promotional offers may take the form of competition, incentive (for example, bonus offer), prize draws, contest or other form of promotion, or combination of any of these (hereinafter “Promotions”). The form of particular Promotion shall be described in notices communicated by the Company to inform about each Promotion and/or on individual web page of the related Promotion at Company Website. Each Promotion shall be followed by the particular notice.

5.23.2. These Standard Promotional Terms (hereinafter - Promotional Terms) apply to all Promotions. Promotional Terms apply together with any specific conditions of any Promotion set out on individual web page of the related Promotion at Company Website or in notices of Promotion (hereinafter “Specific Terms”). Except as otherwise provided, Specific Terms of particular Promotion shall prevail followed by these Promotional Terms set out in clause 5.22 herein and the provisions of the Agreement but only to the extent necessary to resolve such conflict or inconsistency between Promotional Terms and Specific Terms of particular Promotion. By participating in any Promotion, the Client accepts these rules and obliges to follow them.

5.23.3. Except as otherwise provided in the notice of Promotion, participation in each Promotion is open to all the Client of Company Website with limitation to one per person, family, group of recipients or address to whom the Company send the Promotion notice. Unless otherwise indicated in  the Promotion notice, it cannot be transferred to third parties. If the Promotion notice is received by those who was not indicated as its recipients, Promotion offer is null and void.

5.23.4. Term of each Promotion will be defined in the applicable Specific Terms. Each Promotion will end automatically at the end of its term. If there is no term of Promotion, such Promotion will end when it is discontinued at Company Website. The Company has the right to change on its own discretion the term of Promotion at any time during its term due to povesion set out in clause 5.22 herein.

5.23.5. Eligibility

5.23.5.1. To participate in Promotions the Client must:

(i) be 18 (eighteen) years or more. Accounts opened by anyone under the age of 18 will be deleted by the Company.

(ii) not be a following party: board member, director, officer, employee, consultant or agent of the Company or any of its subsidiaries, parent or associated companies, any of its service providers or vendors, board member, director, officer, employee, consultant or agent of any entities connected with any Promotion, or relatives of any foregoing persons. “Relative” will include a spouse, partner, children, siblings and any person residing in the same place with any foregoing persons.

(iii) not be a resident of any jurisdictions where it is illegal to participate in promotions and/or win cash prize.

(iv) participate in any Promotion only once unless otherwise specified in related Specific Terms of Promotion. The fulfillment of this condition shall be checking by the Company through following: IP-address, email, cookies (if applicable), phone number, coincidence of paying account, shared computer (computer with public access). 

(v) be resident and/or located on the territories of a particular country as set out in the applicable Specific Terms.

(vi) legally use Company Website and its services due to this Agreement.

5.23.5.2. Participation in Promotion is voluntary.

5.23.5.3. Promotions are under the Company’s discretion. The Company reserves its right to limit participation in a particular Promotion only to Clients who met particular requirements. The Company is entitled to restrict at its sole discretion the number of applications for participation in Promotions in which multiple participation is permitted.

5.23.5.4. The Company is entitled to notify a Client about his/her ban to participate in Promotions. Such ban shall not apply to Promotions in which a Client is participating at the time of receiving of respective ban notification except in cases when the Client has violated the mandatory requirements for participation in the Promotion. If the Client does not comply with such requirements,  the Company is entitled to look for the return of any bonus, payment, award or other prize including from such Client’s account.

5.23.6.  Fraud. Multiple accounts

5.23.6.1. The Company is entitled, at its sole discretion, to disqualify any Client who committed a fraud or falsified or attempted to falsify the participation process or the progress of any Promotion, or violated this Agreement, Promotional Terms and/or Specific Terms, or who can, in a reasonable opinion of the Company,  damage the Company’s reputation and brand or reputation of any company of our group.

5.23.6.2. Fraud, multiple accounts, multiple entries, circumvention of measures to prevent fraud and/or unauthorized access/entry, participation which violates Promotional Terms are prohibited.

5.23.6.3. The Company reserves the right to exclude from Promotions any participant and to ban use of Company Website if the Company considers that a Client has tried to enter by using more than one accounts or engaged in any fraudulent or illegal activity (including activity that violates domestic laws) whether or not the Client would or might won a prize. The Company reserves the right to delete accounts and refuse to pay bonus/prize or other incentives of Promotions if the Client used multiple entries/accounts.

5.23.7. Release and withdrawal of bonuses

5.23.7.1. Bonuses may be released as real-money sum or another kind of incentive. The Company is entitled to control the use of bonuses before the Client is able to withdraw a sum of a bonus.

5.23.7.2. Any bonus or reward issued is valid for a period set out in Specific Terms or in description to bonus/reward issued. In the event of any conflict between bonus/reward period specified for one and the same bonus/reward in Specific Terms and in description of the issued bonus/reward, the bonus/reward period set out in description will prevail. The Company is entitled to withdraw from the Client’s account any remaining/unused bonus/reward unless otherwise stated in Specific Terms of each Promotion.

5.23.7.3. All bonuses credited shall be accepted unless otherwise indicated in Specific Terms. Once accepted, a bonus will be credited to the relevant Client’s account.

5.23.7.4. The Company reserves the right to set out, at its sole discretion, any additional limitations and requirements on release and/or withdrawal of a bonus in Specific Terms of each Promotion.

5.23.7.5. The Client may only withdraw any funds from his/her account obtained via bonus/incentive when the Client has met the betting restrictions applicable to that bonus/incentive offer.

5.23.7.6. In the event that the Client withdraws funds in respect of which the Client has received or has the right to receive a bonus, without having met any applicable additional limitations and requirement on release and/or withdrawal of a bonus or general eligibility criteria, the Client shall be deprived of the entire bonus and any winnings resulting from this bonus. In this case the Company shall be entitled to deduct this sum from the relevant Client account.

5.23.7.7. Subject to clause 5.22.7.5 herein, unless otherwise indicated in the applicable Specific Terms, all real money bonuses shall be paid into account of qualifying Clients within the period determined by the Company on its own discretion or specified in Specific Terms of each Promotion.

5.23.7.8. The Client’s use of any real money bonuses is subject to the Company’s review for irregular playing patterns. To ensure fair gaming and proper use of bonuses, low margin betting, equal betting, zero risk bets or hedge betting are considered as irregular playing when placed to use bonuses. In the event when the Company consider that an irregular gaming pattern has taken place, the Company is entitled to prevent payment of account funds and/or withhold any of the Client’s winnings obtained from the Client’s use of the bonus.

5.23.7.9. In the event that more than one real money bonus or any excess payment is accidentally paid to a qualifying Client, the Company reserves the right, without prejudice to any other rights under the Promotional Terms, to seek return of the amount of any additional real money bonus or payment from that Client’s account.

5.23.7.10. To protect against unfair use of bonuses, the Company reserves the right, at its sole discretion, to apply a maximum bet per round per any valid game to bonus funds and the triggering deposits relating to bonus funds. Any Client found to be abusing such maximum bet limits will lose the entire bonus including any remaining bonus funds and any winnings earned from it.

5.23.8. The Company accept no liability in relation to the Client’s participation (or inability to participate) in any Promotion, including without limitation any use (or inability to use) any prize to the maximum extent authorized by law, except that the Company does not exclude its liability for personal injury or death caused by the Company’s negligence or for fraudulent misrepresentation or any other liability that may not be limited or excluded by law.

5.23.9. If any Promotion cannot be executed as planned including due to technical problems or circumstances beyond our control, the Company shall incur no liability and no bonus, payment or prize will be awarded.

5.23.10. The Company is entitled to alter, discontinue or terminate any Promotion or any aspect of it at any time, with or without notice, for any reason, including without limitation if there are any printing, production, distribution or any other error in any Promotion communication or on Company Website, or any error  in the preparation for or conduct of any Promotion affecting the result of Promotion or the number of participants or the value of claims.

5.23.11. The Company’s decision on all matter shall be final and no correspondence shall be entered into.

5.23.12. The laws of Curaçao apply to all Promotional Terms. Any disputes or conflicts between the Client and the Company related to or arising of Promotional Terms or any Promotion shall be dealt by the courts of Curaçao.

5.23.13. If these Promotional Terms or any applicable Specific Terms are translated into a language other than English, the English version shall prevail where there is any inconsistency.

5.23.14. For any questions related to Promotional Terms, please contact our support service by email to support@casinoin.io or in the Chat.

6. Limitation of Liability

6.1. The Company shall not be responsible for any damages or losses incurred by the Client in the following instances without limitation:

6.1.1. hardware, software, or communication failures on the Client's side;

6.1.2. failure by the Company to meet its obligations as a result of force majeure;

6.1.3. failure by bank or other financial institutions to meet their obligations to the Company and/or the Client;

6.1.4. access by third parties to telephones, e-mails, personal data, information about the client account or the Client's password resulting from the Client's negligence in their handling or faults in the communication means used to transfer the same;

6.1.5. changes in exchange rates.

6.2. The Company shall not be held liable for:

6.2.1. any actions/omissions or orders of the Client within the framework of this Agreement;

6.2.2. any indirect or non-material damages, lost profit or opportunities, losses, or expenses that could be incurred by the Client as a result of this Agreement;

6.2.3. any errors contained in the information about the bets.

7. Guarantees

7.1. The Client acknowledges and guarantees to the Company that:

7.1.1. the Client has carefully read and understood all the provisions of this Agreement and other documents published on the Company Website;

7.1.2. the Client has provided all necessary information and materials at the Company's request;

7.1.3. the information provided by the Client to the Company is true, accurate and complete, and the documents are authentic and valid as of the date of their provision. The Client shall inform the Company of any changes in the submitted information or documents within five (5) business days after they are made;

7.1.4. The Client shall use reasonable efforts to protect its personal data, including access to the Client's Personal Account. The Company shall not be held liable for the loss of the above personal data;

7.1.5. The Client may enter into this Agreement, give orders to the Company and perform their obligations to the Company and third parties in accordance with the laws of the country the Client is a citizen of and the agreements made between the Client and third parties;

7.1.6. The Client shall act in their own name and in their own interests;

7.1.7. The funds on the client account are legally received and are free from any third party claims;

7.1.8. The Client shall individually bear the obligations to pay the fees imposed by financial institutes, tax or other mandatory payments, unless this Agreement provides otherwise;

7.1.9. The Client is a person of full age.

8. Communication

8.1. The means of communication between the Company and the Client hereunder shall be:

8.1.1. Company website;

8.1.2. E-mail;

8.1.3. Personal Account.

8.2. Any message sent to the Client shall be deemed received:

8.2.1. Within 1 hour after it is published on the Company Website;

8.2.2. Within 1 hour after it is sent by e-mail;

8.2.3.  Immediately after sending in case of using the internal mail in the Personal Account.

8.3. The Client acknowledges and agrees that the Company may communicate with the Client using the details provided by the Client upon registration on the Website or updated later based on the information provided by the Client.

9.  Force Majeure

9.1. The parties shall be relieved from liability for failure or improper fulfillment of their obligations arising out of this Agreement due to force majeure, including, without limitation, natural disasters, fires, anthropogenic accidents or disasters, accidents on engineering structures or utilities, ddos attacks, mass disorders, military actions, acts of terrorism, riots, civil commotion, strikes, economic and political crises, regulations of state and local authorities preventing the Parties from fulfilling their obligations hereunder, waiver by third parties of their obligations, i.e. extraordinary and insuperable circumstances under given conditions occurring after the effective date hereof.

9.2.  If the Company assumes there are any force majeure circumstances, it may without any preliminary approval:

9.2.1. suspend accepting Bets;

9.2.2. suspend accepting clients' orders;

9.2.3. suspend or change the application of some or all provisions of this Agreement that cannot be implemented due to force majeure;

9.2.4. block the client account.

9.3. Save as directly provided hereunder, the Company shall not be held liable for any damage or losses incurred because of its failure to perform or improper performance of any contractual obligations as a result of force majeure.

10. Dispute Resolution Procedure

10.1. Any disputable situations arising between the Company and the Client shall be settled out of court.

10.2. The Party claiming an infringement upon its rights may send a complaint to the other Party's email provided there is information about Match results from official sources.

10.3. The complaint with respect to a Bet shall be submitted within five (5) business days after the person learned or must have learned about the alleged infringement of rights.

10.4. The Company shall confirm receipt of the Client's complaint by e-mail to be sent within five (5) business days from after the complaint is received. The Company shall consider the complaint and make a decision within twenty (20) business days of its receipt.

10.5. Clients' complaints shall be considered based on the information available to the Company and the official sources of sport events. The information provided by other companies shall not be taken into account or considered.

10.6. If internal inspections conducted by the Company's specialists reveal any signs of illegal actions by the Client, the Company may cancel all registered Bets, block the Client's account, and conduct an additional investigation of such actions, in particular request documents from the Client as may be required for such investigation. If the investigation proves that the Client has not committed any illegal actions, the client account will be unblocked. In other cases, including, but not limited to, non-provision, or provision of an incomplete package of documents, or other attempts by the Client to prevent the additional investigation, the Company may close the Client's account and apply to law-enforcement authorities.

10.7. In disputable situations having no precedents, the Company shall reserve the right to make decisions based on its accumulated knowledge and experience.


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